Alan E. Masterton Solicitors & Estate Agent is committed to protecting and respecting your privacy. This notice explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Alan E. Masterton Solicitors & Estate Agent is the data controller responsible for your personal data. We are a property services firm, with offices at 12-14 Maule Street, Monifieth, Angus, DD5 4JN. If you have any questions about how we handle your personal data, please contact us at info@legaleagles.tv or by telephone on 01382 539 313.
Information We Collect
We may collect the following categories of personal data:
- Identity data — name, title, date of birth, marital or relationship status
- Contact data — home address, email address, telephone numbers
- Property data — details of the property you are buying, selling, letting, or enquiring about, including valuations, offers, and surveys
- Financial data — bank account details, mortgage information, proof of funds, and income details where required for anti-money laundering checks
- Transaction data — details of the services we have provided to you and related payments
- Identity verification data — copies of passports, driving licences, or other documents used to verify your identity in compliance with anti-money laundering legislation
- Technical data — IP address, browser type, time zone setting, and operating system, collected automatically when you use our website
- Communication data — records of all correspondence between us
How We Collect Your Data
We collect personal data through:
- Direct interactions — when you contact us, instruct us, complete forms on our website, request a valuation, or correspond with us by phone, email, or post
- Third parties — mortgage lenders, financial institutions, solicitors, other estate agents, surveyors, HMRC, land and property registration authorities, and other public bodies involved in your transaction
- Automated technologies — cookies and similar technologies when you browse our website; full details are set out in the Cookies section below
How We Use Your Data
We use your personal data only where we have a lawful basis to do so. This includes:
- Performance of a contract — to provide our estate agency, property, and related professional services to you
- Legal obligation — to comply with our regulatory, legal, and professional obligations, including the Money Laundering Regulations 2017 (as amended), anti-money laundering and counter-terrorist financing requirements, and any reporting duties imposed by law
- Legitimate interests — to manage and develop our business, communicate with you about your transaction, maintain our records, and improve the services we offer
- Consent — where you have given us explicit consent to contact you for marketing purposes; you may withdraw consent at any time by contacting us
Anti-Money Laundering
As a property services firm, we are required by law to carry out customer due diligence checks under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. This means we will ask you to provide proof of identity and proof of address before we can act for you, and in some circumstances we may be required to verify the source of funds. We may retain copies of identity documents for the purposes of meeting these obligations. We are not able to proceed with a transaction if you decline to provide the information we request for these checks.
Who We Share Your Data With
We may share your personal data with:
- Solicitors and other professional advisers involved in your transaction
- Mortgage lenders, brokers, and other financial institutions
- Surveyors, home report providers, and other property professionals
- HMRC, land and property registration authorities, and other government or public bodies
- Our professional regulatory bodies, such as The Property Ombudsman, relevant Law Society bodies, or other bodies as applicable
- Service providers who support the operation of our business, such as IT support providers, secure document storage, and communication platforms
We will never sell your personal data to third parties. We only share data where it is strictly necessary to deliver our services, to comply with a legal obligation, or where we are required to do so by a regulatory body.
Data Retention
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and professional obligations. As a general guide:
- Property transaction records (including offers, sale correspondence, and identity verification documents) are retained for a minimum of 6 years from the date of completion or the end of our instruction
- Legal matter files, where we are also instructed on the legal aspects of a transaction, are retained for a minimum of 10 years from the conclusion of the matter, in line with relevant Law Society guidance
- Anti-money laundering records must be retained for a minimum of 5 years from the end of our business relationship, as required under the Money Laundering Regulations
- Marketing consent records are retained until you withdraw your consent or request erasure
Where we are not legally required to retain data beyond the above periods, we will securely delete or anonymise it.
Your Rights
Under data protection law, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you (a Subject Access Request)
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to request that we limit how we use your data
- Right to data portability — to request that we transfer your data to another organisation in a structured format
- Right to object — to object to our processing of your data, in particular where we rely on legitimate interests or process it for direct marketing
Please note that some of these rights may be limited where we are required to retain or process your data to comply with a legal obligation — for example, anti-money laundering records cannot be erased before the mandatory retention period has elapsed.
To exercise any of these rights, please contact us at info@legaleagles.tv. We will respond within one month of receiving your request, as required by law.
Cookies
Our website uses cookies to distinguish you from other users and to improve your browsing experience. We use the following types of cookies:
- Essential cookies — session cookies that are strictly necessary to keep you logged in to the admin panel. These cannot be disabled.
- Preference cookies — we store your cookie consent preference in your browser's local storage so we do not ask repeatedly.
We do not use tracking, analytics, or advertising cookies and do not share data with any third-party advertisers.
You can configure your browser to refuse all or some cookies. If you disable or refuse cookies, the admin panel will not function correctly, but the public-facing website will remain fully accessible.
Changes to This Notice
We may update this privacy notice from time to time to reflect changes in our practices or in applicable law. Any updates will be published on this page with a revised date. We encourage you to review this notice periodically.
Complaints
If you have any concerns about how we handle your personal data, please contact us in the first instance using the details above — we will do our best to resolve the matter promptly.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, at ico.org.uk or by calling 0303 123 1113.
Depending on the nature of your complaint, you may also be able to contact our professional regulator. Estate agency activities may be overseen by bodies such as The Property Ombudsman or relevant legal regulatory bodies, depending on the services provided.
This privacy notice was last updated in April 2026.
